Last updated: 2 October 2026

At Sock Cabin, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we use it, who we share it with and the choices you have.

This policy applies when you visit sockcabin.com, place an order or contact us.

  1. Who we are

Sock Cabin is a UK-based independent business.

For the purposes of UK data protection law, Sock Cabin is responsible for the personal information described in this policy.

If you have any questions about your privacy or how we handle your information, please contact us at info@sockcabin.com.

Business correspondence address:

Sock Cabin, Office 160402, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH.

  1. Information we collect

Depending on how you interact with our website, we may collect:

  • Contact information: your name, email address, telephone number and billing or delivery address.
  • Order information: the products you purchase, order value, payment status, delivery details, returns and refunds.
  • Account information: information you provide if you create a customer account.
  • Communications: information you share when you contact us with a question, enquiry or complaint.
  • Technical information: information such as your IP address, browser, device type and how you use our website, subject to your cookie preferences where applicable.

We only ask for information that is relevant to providing our services or operating our business.

  1. How and why we use your information

We use personal information for the following purposes:

Purpose

Lawful basis

Processing orders, taking payment and arranging delivery

Performance of a contract

Handling returns, refunds and customer enquiries relating to purchases

Performance of a contract and, where appropriate, legitimate interests or legal obligations

Maintaining financial and tax records

Legal obligation

Protecting our website, preventing fraud and maintaining security

Legitimate interests and, where applicable, legal obligation

Responding to general enquiries and improving our customer service

Legitimate interests

Using optional analytics and advertising technologies

Consent, where required

Our legitimate interests include operating and protecting our business, responding to customers and improving the service we provide. We consider those interests alongside your privacy rights.

  1. Payments

Payments made through our website are processed using payment services such as Stripe and PayPal, depending on the payment method you choose.

The relevant payment provider processes the information necessary to authorise and complete your payment. We receive information needed to confirm payment and manage your order, but we do not receive or store your full payment-card details.

Your payment provider may also process your information under its own privacy policy.

  1. Delivery and order fulfilment

We share the information needed to deliver your order with the delivery provider we use, such as Royal Mail or Evri.

This will normally include your name, delivery address and any contact information required for delivery updates.

  1. Emails and customer communications

We use your email address to send necessary communications about your orders, payments, delivery, returns and customer-service enquiries.

These are service-related communications, not marketing emails.

We do not currently operate a marketing newsletter. If we introduce one, we will explain how your information will be used and provide an appropriate way to subscribe and unsubscribe. Purchasing from Sock Cabin will not, by itself, enrol you in a consent-based newsletter.

We do not sell customer email addresses or mailing lists.

  1. Cookies, analytics and advertising

Our website uses cookies and similar technologies to support essential functions, such as remembering items in your basket, maintaining website security and recording cookie preferences.

We may also use optional analytics and advertising technologies to understand website activity and measure the effectiveness of our marketing.

Where consent is required, these optional technologies are controlled by your CookieYes preferences. You can accept, reject or change your choices using the cookie controls on our website.

For further information, please read our Cookie Policy.

  1. Who we share information with

We share personal information only where reasonably necessary to operate our website, fulfil orders, meet legal requirements or provide the services described in this policy.

Depending on the service involved, recipients may include:

  • WooCommerce and our website hosting and technical service providers.
  • Stripe, PayPal and other payment providers you choose at checkout.
  • Royal Mail, Evri or another delivery provider used for your order.
  • Providers of transactional email and website security services.
  • Analytics and advertising providers, subject to your consent where required.
  • Professional advisers, regulators or public authorities where necessary or legally required.

We do not sell your personal information.

  1. International transfers

Some service providers may process or access personal information outside the UK.

Where UK data protection law requires safeguards for an international transfer, we will use an applicable lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards.

You can contact us if you would like further information about international transfers relevant to your information.

  1. How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected, including fulfilling orders, responding to enquiries, maintaining appropriate business records and meeting legal obligations.

Order and financial records may need to be retained for applicable tax, accounting and legal requirements. Other information is reviewed and deleted or anonymised when it is no longer needed, subject to any legal obligation to retain it.

Cookie retention periods are described in our Cookie Policy.

  1. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

Our website uses secure connections, and we work with established service providers for payment processing and other essential website functions.

No method of transmitting or storing information is completely risk-free, but we take the protection of customer information seriously.

  1. Your data protection rights

Depending on the circumstances and the applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request the deletion of your information.
  • Ask us to restrict certain uses of your information.
  • Receive certain information in a portable format.
  • Withdraw consent where we rely on it.

You also have the right to object to processing based on legitimate interests and an absolute right to object to the use of your personal information for direct marketing.

These rights are subject to the conditions and exceptions set out in data protection law.

To exercise your rights, email info@sockcabin.com.

If you are unhappy with how we handle your information, you can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

  1. Changes to this policy

We may update this Privacy Policy when our services, business practices or legal obligations change.

The latest version will be published on this page with its revision date. Where required, we will provide additional notice of significant changes.

  1. Contact us

For questions about this Privacy Policy or your personal information, please contact:

Sock Cabin
Website: sockcabin.com
Email: info@sockcabin.com
Business correspondence address: Sock Cabin, Office 160402, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH.