Shipping, Refund and Returns Policy

Overview

We hope you’re happy with your purchase, but if you’re not, we offer a 28-day returns policy from the date of delivery. Items must be returned in their original, unworn condition and packaging.

For hygiene reasons, we cannot accept returns on any socks that have been worn or tried on. Please ensure items are unused before sending them back.

Once received and processed, we will process your refund or exchange. Return postage costs are the responsibility of the customer unless the item is faulty. This policy does not affect your statutory rights.

To complete your return, please contact us on (phone number / email – [email protected]??)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next we would advise that you contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at phone /{email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you need to exchange your socks for a different size or style, we’re happy to help within 28 days of delivery. All items must be unworn, unused, and in their original packaging for hygiene reasons. To request an exchange, please contact us first to confirm availability. Once we receive and inspect the returned item, we’ll dispatch the replacement. Customers are responsible for return postage unless the item is faulty or incorrect. As always, your statutory rights are not affected.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.